FAQ

Everything you need to know.

Getting started

How do I start?
Open @bot2site_bot in Telegram, start the chat, and follow the prompts. You pick a template, answer a few questions, upload photos — done. Your site is live in minutes.
Do I need hosting?
No. We host your site in the EU. SSL (HTTPS) is automatic. You just create and edit.
Do I need a Telegram account?
Yes. bot2site works entirely through Telegram. You don't need a separate signup or dashboard — everything runs in the chat.
How long does it take to create a site?
Usually 5–15 minutes. You choose a template, fill in the questions, and optionally upload photos. Your site goes live right away.
How do I edit my site?
Chat with the bot in Telegram. No dashboards, no logins, no forms. Change text or photos — it updates live.
Can I create multiple websites?
Usually not. On request, you can get this feature — message us and we'll check whether it fits your needs.
Is it really free?
Yes. The Free plan is forever. You get a subdomain (yoursite.bot2site.com), hosting, SSL, and 50+ templates. No credit card required.

Templates

What templates are available?
50+ templates for Beauty (hair salon, barbershop, nail studio, massage, PMU, tattoo), Food & Events (café, bar), Health (dental, psychologist), Home Services (electrician, plumber, cleaning, landscaping) and more. See them all here.
Can I switch templates later?
Not at the moment. Pick a template that best fits your business. If needed, contact us — we can look into custom solutions.
How much can I customize a template?
You can change all text, photos, prices, galleries, team info, and contact details. The structure (blocks) stays the same so templates remain SEO-ready and clean.
Is there a template for my industry?
Contact us via the contact form or in the bot. We add new templates regularly and can prioritize your industry.

Editing & content

Can I upload photos?
Yes. Send photos directly in the Telegram chat. The bot supports images for logo, background, gallery, team, services, and more.
Do changes go live immediately?
Yes. After saving, changes typically appear on your site within seconds.
Can my team edit the site?
No. Only the site creator can edit, and only they have access via their Telegram. If there's demand, we'll consider adding editors and other roles.
Do you support multiple languages?
Yes. You can create your site in German, English, or Russian. Ask us if you need other languages.
Can I add links to WhatsApp, Instagram, etc.?
Yes. In the contact and social sections you can add WhatsApp, Instagram, Facebook, TikTok, and other links. Customers can reach you directly.

Domains & Connect Domain

Can I use my own domain?
Yes. With Connect Domain (€11.99/month), you connect your domain (e.g. mybusiness.com) in minutes. We handle CNAME and SSL.
What does Connect Domain include?
Custom domain, SSL, priority support, and extra SEO settings. Everything in Free, plus your own brand URL.
How do I connect my domain?
After upgrading, the bot shows you the exact steps. You add a CNAME record at your domain provider. We handle SSL and DNS. Detailed instructions are sent in the bot.
Can I use a domain I already own?
Yes. You can connect a domain you already have (e.g. at Namecheap, GoDaddy, Cloudflare) to bot2site. You just need to set the CNAME record.
How do I cancel?
Anytime via the bot or email. After canceling, your site stays on the free subdomain (yoursite.bot2site.com). You can use your domain elsewhere again.

Technical

Where is it hosted?
In the EU (Germany, Hetzner). Fast load times, GDPR compliant.
Is SSL included?
Yes. HTTPS is automatic — for subdomain and custom domain. No manual setup.
Is my site SEO optimized?
Yes. Meta tags, sitemap, Core Web Vitals — your template is search-engine friendly from day one. You can customize title and description.
Can I add Google Analytics or other tools?
No. We don't add analytics tools for you and we don't track visitor activity on your site.
Does the site work on mobile?
Yes. All templates are responsive. Your site looks fine on desktop, tablet, and phone.

Legal & privacy

Is it GDPR compliant?
Yes. We host in the EU (Germany). Impressum and Privacy pages are auto-generated. No cookies required for basic use.
Is an Impressum generated?
Yes. You enter your business details in the bot — we auto-generate an Impressum page and link it in the footer.
What about the privacy policy?
We provide a privacy page that you can complete with your details. For basic use without external cookies, it's GDPR compliant.
Do you use cookies?
Not for basic use. Our landing page (bot2site.com) uses a cookie for language selection. Your created site has no cookies by default.

Support

Is support available?
Yes. Telegram chat support for all users. Reply in @b2s_support or email support@bot2site.com.
How fast do you respond?
We usually reply within 24 hours. Connect Domain users get priority support.
Is there documentation or a guide?
The bot guides you step by step through creation. For detailed questions, we're available via Telegram and email. This FAQ covers the most common topics.

Didn't find your answer? Contact us.